Payment/Delivery

PAYMENT & SECURITY

Your payment information will be processed by  credible 3rd parties, such as Paypal, Apple.   We do not collect any credit card details nor have access to your credit card information.

 

DELIVERY & TRACKING

SHIPPING OPTIONS

Extra Machinery Pty Ltd will select the proper carrier to ship your orders. Extra Machinery Pty Ltd makes every effort to process orders within 2 business days of being placed. You will receive a shipping confirmation email that will confirm which carrier is used for your products.

SHIPPING RATES

*** Flat freight is applied except WA, NT, TAS, Regional SA, QLD, NSW as below post code. Please inquire for the freight to such areas before any purchase.
The following chart is the areas which FLAT FREIGHT doesn't cover. If your location belongs to one of them, it will have extra cost for the freight, please contact us for the extra freight cost payment or we contact you for extra freight cost payment. !  If you think the extra freight cost high,  order will be cancelled and refunded. 

FLAT FREIGHT DOESN'T COVER BELOW
State Postal code

WA   ALL
TAS   ALL
NT     ALL
NSW 2800---
QLD 4700-4899，4920-4999
SA   5200-5749

*****Flat freight for large items ( Single item over 50kg with crate packing. Multi-carton package is except ) is applied for  delivery to a commercial address where a forklift unload is available .If the address the customer leaves on order is a home address, we will contact you for a business address where has a forklift for unloading or ship the item to the nearest depot for you to pick up. Delivery of a Tailgate unload can be arranged with the carrier prior to shipping at extra cost of the customer.

******For local pick up orders, please bring a printed copy of order and ID (Drive License or Credit Card) at pickup. The name on ID must match the customer name on order.. 

 

******PO BOX is not allowed for item over 22kg, which is the weight limit of Australia Post. Courier deliveries will only be made to fixed mailing addresses.

******Courier partners always offer "Leave Safe", that is to leave the parcel if no one is at the address and there is somewhere safe to leave it.  If you can't accept "Leave Safe", please advise at ordering.

******Goods that are left at unattended premises are the responsibility of the receiver.

DELIVERY TIMES

Delivery times are expected, not guaranteed. If payment authorization is delayed, in order to confirm payment or prevent fraud, Extra Machinery reserves the right to delay shipments. Every effort will be made to ship at the soonest possible time.

                

THINGS TO KNOW:

  • Weather delays and other circumstances may impact delivery time. Estimated arrival dates are not guaranteed.
  • Deliveries to rural areas will take longer.